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#MyWTW: Completing an application and starting a new position virtually during lockdown
Head of Global Security Operations, Marvi Napoles, joined Willis Towers Watson a couple of months ago. Discover Marvi’s insights on starting a new job during lockdown and some great tips on completing online interviews.
How long have you worked at Willis Towers Watson?
I’ve been at Willis Towers Watson for just over two months.
What are you responsible for at Willis Towers Watson?
My team is responsible for ensuring the timely detection, triage and appropriate escalation of security events that might affect the availability, confidentiality and integrity of Willis Towers Watson’s data and systems.
How did you find the virtual recruitment process?
It started with one of our recruiters reaching out via LinkedIn who told me that Willis Towers Watson was looking for a Head of Global Security Operations based in the Philippines. Although I wasn’t looking to change jobs, the recruiter’s friendly and professional approach, along with Willis Towers Watson’s good reputation and culture, made me look into the opportunity and apply.
What did you like most about the recruitment process?
I was impressed with the level of detail and effort that recruiters put in to make me feel comfortable and ensure that the process ran smoothly. For example, I received timely and detailed communication about my interview schedule, interviewers’ names and technological specifications (since all the interviews took place virtually due to the lockdown).
I was also very pleased with the fact that my recruiter reached out regularly to let me know about the status of my application and next steps.
What would you recommend to a candidate who’s preparing for an online interview at Willis Towers Watson?
When you are invited to an online interview, you need to make sure that technology will be on your side. This means planning ahead:
- If your internet connection is stronger at certain times of the day, see if you can arrange your interview during that period, while bearing in mind the time zone of your interviewer(s)
- Check you have installed the required conference call software – this also includes checking that your audio and camera are working. Remember to pick a quiet, private place where you won’t be interrupted
- Join the interview a couple of minutes early – that way you’ll be able to check that everything is working and relax into your interview
Starting a new job can be a stressful experience. Did you have any concerns about starting a new role virtually?
I cannot deny the fact that sometimes starting a new job can be a bit stressful, particularly because we’re still adapting to the ‘new normal’. However, I was still very excited and enthusiastic. I was concerned about how teamwork and collaboration might be affected by starting a new role virtually. While I don’t think we can replace the benefit of interacting live in person, technology has empowered me and my colleagues to stay connected through video calls.
How do you stay connected with your team and other colleagues?
With the current situation, we have had to get creative about staying connected online. While normally team building activities with colleagues is something typically done in person, we have moved this to the virtual sphere. As well as being present on team catch ups and organizing one to one sessions with my colleagues, we have built a Microsoft Teams group where we share some of what we do outside of work hours. This has proven to be a great tool to find out about my colleagues’ hobbies and interests outside of work!
How was your first day and week at Willis Towers Watson?
The local HR and IT team managed to safely send to my home all the necessary equipment ahead of my first day. I also received a welcome package from the company with some helpful guides on how to get started and with some important contact information.
During my first week I focused on introducing myself to my team and to other colleagues around the globe. My manager was also very helpful and involved me in meetings that helped me dive into the work and understand our main priorities and projects. Even though I’m quite new within the company, what I love the most about working here is the opportunity we’re given to collaborate with different teams and meet colleagues from different business segments and parts of the world. These first couple of months have been exciting, different, and full of positive experiences. I’m looking forward to what the future will bring for me and my colleagues at Willis Towers Watson.
Learn more about our different roles and business areas here.
MEET KaranRai
Senior Associate, Retirement
Team Retirement
Segment Human Capital and Benefits
Location Reigate, United Kingdom
Year hired 2013
University/Degree Bristol University, BSc Mathematics
Personal skills or interests:
Knitting, crafting, sewing, cooking and anything else to do with channeling my inner crafter. I live in London and love going out to restaurants and bars.
Can you tell us about your history with Willis Towers Watson?
I was hired after university as part of a graduate intake. I have worked with a large variety of clients and taken on various different roles during my time at Willis Towers Watson. Currently the majority of my work involves acting as a consultant, advising trustees of a wide range of defined benefit pension schemes. I also do a small amount of corporate work and I have also taken on a managerial role in the team.
Can you tell us about the day-to-day responsibilities of your job?
In my role as a people manager, I need to keep in touch with my direct reports daily, allocate work to the appropriate colleagues within my team and help with wider long-term resourcing of projects. Being a manager provides unique challenges different from my consulting role, and no two days are the same.
For my consulting role, I need to make sure I work collaboratively with my client teams in order to complete work efficiently and in line with the required timescales. This can vary between simply providing a quick response to a client with some ad-hoc advice, to delivering a large project that takes place over a number of months.
What are the key challenges of your role? How have you overcome them?
Having lots of things on the go at once can be difficult, but this role has taught me the importance of being organised and prioritising or delegating my work when needed.
What’s been one of your most exciting projects to date?
I worked as a Project Manager on a major project for one of our largest Reigate clients. This involved over 30 people and months of work. My role was to co-ordinate the different sub-teams and keep everything on track. Sending out the final reports to the client after months of effort by the entire team was probably one of the most satisfying and exciting moments of my career. Knowing that the team has produced something that will impact so many people can be daunting, but the level of care taken with deliverables in Willis Towers Watson can give you confidence and pride in the end product.
What is your proudest achievement since joining Willis Towers Watson?
The project described in the previous question was probably my proudest achievement and earned me a Circle Award from our CEO. However, I personally feel that the best sense of pride comes from how we work as a team and help each other. For me, the sense of “team victory” is always when I feel proudest of being a part of Willis Towers Watson.
What training and development opportunities have you enjoyed as a result of your role at Willis Towers Watson?
I completed the graduate training programme during my first two years at the company which was invaluable. This programme provides the vital base of knowledge which underlies the work that we do. More informally, a huge amount of training and development comes from working on the job day-to-day and, in particular, from working closely with senior colleagues and learning from their experience. Being in such a large company enables me to work with a wide variety of people and therefore learn new things from each of them. I am still learning new things each day.
How would you describe the culture at Willis Towers Watson?
Like the rest of the world, 2020 has been an odd year for us. I think that the collaborative culture at Willis Towers Watson was highlighted during that period. People are so supportive, take time to check on their colleagues and always have time for each other.
Unlike many other companies, to shine here you just need to complete work to a high quality and people will notice and appreciate it. The culture lends itself to this way of working.
What do you like best about working at Willis Towers Watson?
Willis Towers Watson provides so many opportunities and a wide variety of clients and projects to work on. But for me personally, the people are the best part about working here without a doubt. I’ve learnt so much from the people around me and will continue to do so. I can’t remember a day where someone didn’t teach me something, or a day where I didn’t laugh working here. I’ve made lifelong friends at Willis Towers Watson and for that I am very grateful – my graduate year intake still all go away together every year!
Was there anything that surprised you about your role or the company?
For such a large company, there is still a small team feel where everyone knows everyone. We have so many people who are experts in their field, and you will inevitably end up working with many of them at some stage in your career.
What is your hope for your career in the future?
I am looking forward to exploring the various opportunities that are available to me at Willis Towers Watson and hope that in the future I will have a breadth of knowledge and experience in a wide range of work. I hope that in years to come I am still learning and doing new things.
Based on your experience, what advice would you give someone considering employment with Willis Towers Watson?
Do it!
