Lead Associate – Client Service and Delivery
Lead Associate – Client Service and Delivery
JOB SNAPSHOT
Redhill, GB
WTW
Difference makers
Begin your career with WTW where every step is an opportunity. Join a company with global scale and diverse perspective where you can deepen our collective insight, set the bar high and succeed your way.
Whichever early careers program you join, you’ll go into a role with real responsibilities, exposure to client assignments and the opportunity to build up valuable experience. With WTW behind you, you’ll learn and develop the skills to succeed in your chosen role.
Where you means all of us
We’re proud of our culture and committed to making a real impact for our clients and colleagues. That’s why we constantly challenge ourselves to grow our inclusive culture and create a place where we’re bolder together. Our inclusion networks help us to live our values and our defined inclusion and diversity commitments improve and measure our progress. For you, this means joining a company where you can bring your whole self to work.
Your future in sharp focus
We leverage the global view and local expertise of our 46,000 colleagues serving 140 countries and markets to transform tomorrows. At WTW, you’ll tackle challenges with the help of a diverse, expert global team and identify strategic solutions that move us – and the world’s most powerful organisations – forward.
The Team
WTW’s Outsourcing GB is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, the UK and the US. We have worked with some of the world’s leading organisations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.
The Role
*** Please note that we do not accept multiple applications and you should only select and apply to one programme per year***
Level 3 Pensions Administration Apprenticeship Programme
Locations: Redhill, Leeds and Welwyn Garden City
Closing Date: 13th December 2024
The role of an Apprentice Pensions Administrator is to work within an administration team servicing both member and client queries in relation to occupational pension schemes.
Performance Objectives:
Excellence
- Communicate effectively with clients/members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur.
- Consistently provide a quality customer experience to clients/members.
- Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
- Deal with simple queries and requests by the use of standard letters and reference to procedures.
- Recognise and escalate potential problem and potential complaint cases.
- Ensure complaints procedure is adhered to and that all complaints are immediately notified to a Senior Administrator.
- Seek clarification where errors are made.
- Monitor own workflow to ensure service levels are achieved.
- Accurately perform manual calculations.
- Know and live the firm’s values.
People
- Assist the wider team in more complex/project work when required.
- Support colleagues for holiday cover and workload peaks.
- Accountable for own development, identifying and raising any learning needs with Senior Administrator.
- Update and maintain skills matrix.
Clients
- Help to provide an efficient, professional service to meet all client/members’ needs and to promote the WTW brand.
- Develop knowledge of clients’ pension schemes.
- Build a relationship with the clients.
- Be a point of reference for standard automated cases.
Financial
- Ensure timely completion of timesheets.
- Ensure chargeable hours targets are met.
Training & Qualifications
This Apprenticeship is an 18-24 months programme where you will be provided on the job training and a highly competitive study support package for the Award in Pensions Essentials (APE). This qualification is designed to support and acknowledge the training and development of new pension administrators or those who need an introduction to pensions. You will be fully supported by WTW and our official government approved Training Provider throughout the duration of the programme.
The Requirements
- Grade 9-4/Grade C or above for Maths and English Language at GCSE or equivalent.
- Able to work to a high level of accuracy.
- Able to work well under pressure and meet targets.
- Interpersonal skills to include good written and verbal communication.
- Customer and quality focussed.
- Computer literate.
The start date for the UK Apprenticeship Programme will be September 2025.
The Application Process
Stage 1: Online application, including CV.
Stage 2: Invitation to complete online assessment and a video interview.
Stage 3: Virtual assessment centre – this is an opportunity for you to meet with members of the team and for the team to understand your strengths, preferences, and motivations. The assessment will take place virtually, and there will be an opportunity for you to ask questions.
Stage 4: Offer and on-boarding
WTW is an equal opportunity employer
WTW believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organisation, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at WTW.
Why work at WTW?
WTW offers a variety of benefits to support your physical, emotional and financial wellbeing, as well as help you develop in your career, and balance your life inside and outside of work. Among other things, these include WTW Work Flex, shared parental leave, a range of Learning & Development (L&D) opportunities and a competitive pay and benefits package (which includes Private Medical Insurance and Life Insurance).
WTW Work Flex
At WTW, we see things differently. We understand flexibility is key to supporting an inclusive and diverse workforce and so we have a variety of different working arrangements which we call “WTW Work Flex”. We encourage colleagues and candidates to make requests for the types of flexible working arrangements that suit them. Visit our career site for more information: https://careers.wtwco.com/wtw-work-flex/
Recruiting tips
WTW specializes in preparing for the unknown. Here’s how to get ready for the big day: https://careers.wtwco.com/hints-and-tips/
CONTACTNON SOLLICITÉ
Tous les profils de candidats / candidatures non sollicités soumis via notre site Web ou des comptes de messagerie personnels d’employés de Willis Towers Watson sont considérés comme la propriété de Willis Towers Watson et ne sont pas soumis au paiement de frais d’agence. Afin de devenir une agence de recrutement / un cabinet de recherche autorisé pour Willis Towers Watson, toute agence de ce type doit disposer d’un contrat écrit en bonne et due forme, signé par un recruteur autorisé Willis Towers Watson et entretenir une relation de travail active avec l’organisation. Les curriculum vitae doivent être soumis conformément à notre processus de candidature, qui implique de participer activement à la recherche. De même, pour nos agences de recrutement / cabinets de recrutement autorisés, si le processus de candidature n’est pas suivi, aucun frais d’agence ne sera payé par Willis Towers Watson. Si vous souhaitez que vos coordonnées soient sauvegardées en vue d’un examen ultérieur, veuillez nous envoyer un courriel à l’adresse Agency.inquiries@willistowerswatson.com.
NOS BUREAUX
Nos collègues sont présents dans plus de 140 pays : de Mumbai à Londres, en passant par Manille et New York, du Moyen-Orient à l’Amérique latine. Grâce à notre présence internationale, tout ce que nous accomplissons prend une dimension mondiale et crée des occasions de collaboration et de croissance pour vous. Parcourez la carte ci-dessous pour voir jusqu’où votre carrière pourrait vous mener.
Nos collaborateurs
Burn Domingo
Benjamin Tessier
Karan Patel
Nick Alexander
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Marvi Napoles
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Caroline Barber
Leonardo Araujo
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Charlie (Charlotte) Garrod
Pei Wang
États-Unis). Stages
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Suzanne Vaughan
Nuno Arruda
Kingsley Wang
Laura Punzón
Paul Dowding
Massimiliano Abri
Burn Domingo
Benjamin Tessier
Karan Patel
Nick Alexander
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Marvi Napoles
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Caroline Barber
Leonardo Araujo
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Charlie (Charlotte) Garrod
Pei Wang
États-Unis). Stages
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Suzanne Vaughan
Nuno Arruda
Kingsley Wang
Laura Punzón
Paul Dowding
ÉVÉNEMENTS
Aucun événement prévu pour l’instant.
Chez WTW, nous croyons en l’égalité des chances d’accès à l’emploi, et nous nous engageons à mettre en place une main-d’œuvre diversifiée et à créer un environnement de travail inclusif où chacun est respecté, mis en valeur et apprécié. Nous ne tolérons aucune forme de discrimination et ne cautionnons aucune action ou initiative qui puisse porter atteinte aux droits de la personne.