Primary responsibilities include the following:

• Deliver superior, consistent project management for assigned clients.
• Develop and manage project plans and budgets involving multiple workflow streams and client teams.
• Serve as the day-to-day project lead, ensuring the progress of the team against established objectives, budget, timeline, deliverables, and quality standards.
• Serve as primary contact to stakeholders on delivery of services.
• Develop a trusted advisor relationship with stakeholders through effective communication and efficient, quality execution of projects.
• Contribute to the development of new tools and approaches.
• Identify opportunities to enhance quality and/or improve processes to reduce costs.
• Leverage resources to produce quality deliverables on time and within budget.
• Prioritize and organize work daily according to business priorities.
• Manage workforce efficiently through peaks and troughs in the business cycle.
• Develop good understanding of the technical aspects of the process.
• Facilitate smooth knowledge transfer within the team via well documented and updated training materials.
• Develop technical training expertise within the team.

People Management / Development :-

• Provide direction and guidance to the team on a day-to-day basis.
• Set objectives for direct reports and conduct regular appraisals.
• Communicate regularly with team members via team meetings.
• Manage and delegate work fairly and effectively within the team.
• Develop individuals to their full potential.
• Identify and develop leadership qualities in individuals and groom them for the next level.

Responsible for managing attrition and absenteeism in the team.

• Leadership qualities
• Efficient team building and management skills.
• Managing stakeholders
• Development of business and people

Drive Excellence 

Experience: 

• Minimum 2+ years of experience of leading and managing team with technical skills and performance management.
• Successfully managing multiple projects and producing quality deliverables on time and within budget.
• Retirement work experience preferred.
• Overall experience of 10+ years

Skills: 

• Advanced proficiency in Microsoft Office (Word, Excel, and PowerPoint).
• Detail oriented.
• Ability to ask the right questions and seek help where appropriate, good problem-solving ability.
• Sense of accountability; owning one’s work and taking pride in it
• Ability to organize, set priorities, work independently and complete multiple projects within established deadlines.
• Strong written and verbal communication skills and a demonstrated ability to interact with colleagues at all levels.
• Strong client service orientation
• Strong analytical and interpretational skills including ability to draw conclusions and identify trends from data in a logical, systematic way.
• Strong leadership qualities

Eligibility Criteria

• Not on written warning for behaviour or performance within the last 12 months
• Performance rating: Rating of 2|3, 2|4,3|3,3|4, 4|3, 4|4, 5|3, 5|4 in latest performance review cycle

Minimum tenure of 24 months in current role

Graduate