{"id":28847,"date":"2019-01-24T14:31:26","date_gmt":"2019-01-24T14:31:26","guid":{"rendered":"https:\/\/careers.wtwco.com\/2019\/01\/24\/laura-punzon\/"},"modified":"2022-12-23T19:26:03","modified_gmt":"2022-12-23T19:26:03","slug":"laura-punzon","status":"publish","type":"post","link":"https:\/\/willistowerwatson.site.findly.com\/fr-ca\/2019\/01\/24\/laura-punzon\/","title":{"rendered":"Laura Punz\u00f3n"},"content":{"rendered":"
<\/div>\n
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MEET Laura Punz\u00f3n<\/span><\/h5>\n<\/div><\/section>\n\n<\/div><\/div><\/div><\/div><\/div>
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Team Leader<\/span><\/h2>\n<\/div><\/section><\/div><\/div>
Laura Punz\u00f3n<\/div><\/div><\/div>
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Team<\/span> Companies, Transport and International<\/span><\/p>\n

Segment<\/span> Claims department<\/span><\/p>\n<\/div>\n

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Location<\/span> Madrid, Spain<\/span><\/p>\n

Year hired<\/span> 2015<\/span><\/p>\n<\/div>\n<\/div>\n

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University<\/span> University Rey Juan Carlos, Business Sciences and Business Administration<\/span><\/p>\n<\/div>\n<\/div>\n<\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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Personal interests<\/p>\n<\/div><\/section><\/div>

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Walking in the country, passing time with friends and traveling.<\/p>\n<\/div><\/section><\/div><\/div>\n<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Can you describe your career progression within Willis Towers Watson?<\/p>\n<\/div><\/section><\/div>

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I came into the company in 2015 as a claim handler on the Companies, Transport and International team. Two years later I became a team leader.<\/p>\n<\/div><\/section><\/div><\/div>\n\n<\/div><\/div><\/div><\/div><\/div>

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Can you tell us about the day-to-day responsibilities of your job?<\/p>\n<\/div><\/section><\/div>

<\/div>

I currently lead a team of seven people handling Company, Cargo, Commercial and International claims. My day-to-day duties consist of running the team, attending to their questions, overseeing the deadlines established for the revision of claims, supporting the team as needed, and addressing client feedback.<\/p>\n<\/div><\/section><\/div><\/div>\n\n<\/div><\/div><\/div><\/div><\/div>

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What are the key challenges of your role? How have you overcome them?<\/p>\n<\/div><\/section><\/div>

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My biggest challenge has been to assume a managerial role and take on responsibility for the entire department. I continued working on my day-to-day tasks, but with a higher level of responsibility, and I also work to make my team feel supported.<\/p>\n<\/div><\/section><\/div><\/div>\n\n<\/div><\/div><\/div><\/div><\/div>

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What training and development opportunities have you received in your role?<\/p>\n<\/div><\/section><\/div>

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I received support from my superiors. When one has a strong commitment to the company, development opportunities are possible.<\/p>\n<\/div><\/section><\/div><\/div>\n\n<\/div><\/div><\/div><\/div><\/div>

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What is your proudest achievement since joining Willis Towers Watson?<\/p>\n<\/div><\/section><\/div>

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I\u2019ve worked in the Business Support Claims department, which handles high-frequency claims with maximum productivity, since its inception. Working together, this team has improved claim handling and created a more efficient process for our clients.<\/p>\n<\/div><\/section><\/div><\/div>\n\n<\/div><\/div><\/div><\/div><\/div>

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How would you describe the culture at Willis Towers Watson?<\/p>\n<\/div><\/section><\/div>

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The culture is dedicated to serving clients with proven solutions that can be targeted to their needs.<\/p>\n<\/div><\/section><\/div><\/div>\n\n<\/div><\/div><\/div><\/div><\/div>

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Was there anything that surprised you about your role or the company?<\/p>\n<\/div><\/section><\/div>

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The warm attitude and transparency shown to all colleagues was a nice surprise, as this wasn\u2019t what I had experienced in other multinational companies.<\/p>\n<\/div><\/section><\/div><\/div>\n\n<\/div><\/div><\/div><\/div><\/div>

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What is your hope for your career in the future?<\/p>\n<\/div><\/section><\/div>

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I would like to continue growing personally and professionally with this great company, and help meet our business and strategy objectives while looking to increase value for our shareholders and clients.<\/p>\n<\/div><\/section><\/div><\/div>\n\n<\/div><\/div><\/div><\/div><\/div>

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Based on your experience, what advice would you give someone considering employment with Willis Towers Watson?<\/p>\n<\/div><\/section><\/div>

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With hard work and patience, you can meet all the challenges that come your way.<\/p>\n<\/div><\/section><\/div><\/div>\n\n<\/div><\/div><\/div><\/div><\/div>

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MEET OUR PEOPLE<\/h2>\n<\/div><\/section>\n\n\n<\/div><\/div><\/div><\/div><\/div>
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MEET OUR PEOPLE<\/h2>\n<\/div><\/section>\n\n\n","protected":false},"excerpt":{"rendered":"

Team Leader Madrid, Spain<\/span>
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