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#MyWTW: A Day In The Life Of Rohit Chavan, Claims Notifier, Mumbai
Rohit Chavan, Claims Notifier, talks about his experience on the Advisory Team in Mumbai and his favorite parts of working at Willis Towers Watson.
How long have you worked at Willis Towers Watson?
Just over two years.
What are you responsible for at Willis Towers Watson?
It is my job to notify the insurers of the claims on behalf of our clients. I specifically support the US Claims and Legal group and provide assistance during the lifecycle of a claim.
How does your day usually start?
It all starts with Prayer followed by a good breakfast. I also love to spend time with my niece, her smile and laughter fills my day with joy and positivity.
What are some of the other activities that you do during a typical day at work?
A typical work day starts with reviewing the claims files, to plan and prioritize the tasks for the day. My work involves a lot of communication with claims advocates in our US offices via Skype, calls and emails. I am also responsible for preparing and maintaining the trackers related to the claims as well.
What is your favorite part about your role?
Reviewing and analyzing files and data, doing research and providing support to the client is something I love the most. I am glad to play my part in bringing value to our clients.
What is your favorite part about working for Willis Towers Watson?
The best part of Willis Towers Watson is our hobbies at work, through which I am part of the ‘Bikers and Trekking Club’. It helps me to connect and socialize with other colleagues. Willis Towers Watson also organize many sports events like internal cricket and football matches, which help you to showcase your other talents outside of the office. I was even a part of United Cricket League winning team: Bangalore MVP’s!
What is special about your team?
In the Mumbai office, we receive a lot of co-operation, support and empowerment from senior colleagues. This produces a positive and productive work environment.
Learn more about our different roles and business areas here.
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MyWTW: Adjusting to the ‘new normal’ while working from home
Mitch Dauz, HR Business Partner in the Philippines shares his experience of adjusting his work-life balance as a father and husband as part of the ‘new normal’ during lockdown.
How has your life been affected by COVID-19?
Due to government protocols in the Philippines to manage COVID-19, my family and I have been quarantined at home together since March 16.
Working from home now has made me rethink how I can blend my full-time work and my full-time fatherhood. Often, I have an hour-long meeting with adults then followed by playtime with kids. It feels like a dream that I can do both and still have time left in the day to live a balanced life. I feel trusted by my managers that I can continue to deliver quality work and, more importantly, I feel loved by my kids when we greet each other ‘good morning’ every day and kiss goodnight every night.
What does ‘flexible work’ at Willis Towers Waton mean to you?
To me, flexible working is #adulting. I am trusted by the organization to deliver quality work, on-time while balancing other personal responsibilities. I’m thankful to the organization for having a progressive mindset and entrusting us to be productive colleagues, whether we’re physically together in the office or at home.
How has Willis Towers Watson made flexible working easy for you?
I appreciate the communication provided by local leaders and Global Operating Committee that working from home is the preferred approach at this time. The organization has been flexible to the reasonable needs of colleagues as well as our clients where possible.
As part of the local HR team, I have learned to appreciate the consistent message of care and warmth from our leaders during this pandemic and I’ve seen this translate to sustained excellent work from our colleagues.
What tips/tools would you recommend to others working from home at this time?
Mental resilience is important. I have typically seen my house as a place to rest and unwind. It’s been a journey of mental resilience to understand that things have changed now.
Compartmentalizing has also really helped me. Having a dedicated place to work made me more aware when it is time to work vs time to rest. Recently, I decided to wear the same clothes, scent, and watch as I would normally in the office, and change into more relaxed clothes when I’m done with work.
Seeking help is critical. At certain times during our local community quarantine, I had to ask for the help of my family members to keep our house clean, bathe the kids, and of course taking out the trash. I certainly do not mind doing these things, but it has been humbling to admit that I could not do it all by myself (at work and at home). Now, with even my 5-year old daughter and 9-year old son pitching in at home, I’m thankful that we’re all doing our fair share!
Seek help and be thankful.
What have you learned from this ‘new normal’ so far?
Looking at this new normal with a glass-half-full mindset, I can certainly see how to be a better colleague and father at the same time.
Learn more about our different roles and business areas here.
Na WTW, acreditamos na igualdade de oportunidades de emprego e assumimos o compromisso de desenvolver uma força de trabalho diversificada e criar um ambiente de trabalho inclusivo, onde todos sejam respeitados, valorizados e apreciados. Nós não toleramos nenhuma forma de discriminação ilegal, nem apoiamos qualquer ação ou iniciativa que viole qualquer direito humano.
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Assumimos um compromisso de igualdade de oportunidades de emprego e oferecemos acomodações razoáveis a todos os candidatos. Para solicitar alguma acomodação especial, desde a inscrição até a entrevista, envie um e-mail para candidate.helpdesk@willistowerswatson.com