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#MyWTW: Completing an application and starting a new position virtually during lockdown

Head of Global Security Operations, Marvi Napoles, joined Willis Towers Watson a couple of months ago. Discover Marvi’s insights on starting a new job during lockdown and some great tips on completing online interviews.

How long have you worked at Willis Towers Watson?

I’ve been at Willis Towers Watson for just over two months.

What are you responsible for at Willis Towers Watson?

My team is responsible for ensuring the timely detection, triage and appropriate escalation of security events that might affect the availability, confidentiality and integrity of Willis Towers Watson’s data and systems.

How did you find the virtual recruitment process?

It started with one of our recruiters reaching out via LinkedIn who told me that Willis Towers Watson was looking for a Head of Global Security Operations based in the Philippines. Although I wasn’t looking to change jobs, the recruiter’s friendly and professional approach, along with Willis Towers Watson’s good reputation and culture, made me look into the opportunity and apply.

What did you like most about the recruitment process?

I was impressed with the level of detail and effort that recruiters put in to make me feel comfortable and ensure that the process ran smoothly. For example, I received timely and detailed communication about my interview schedule, interviewers’ names and technological specifications (since all the interviews took place virtually due to the lockdown).

I was also very pleased with the fact that my recruiter reached out regularly to let me know about the status of my application and next steps.

What would you recommend to a candidate who’s preparing for an online interview at Willis Towers Watson?

When you are invited to an online interview, you need to make sure that technology will be on your side. This means planning ahead:

If your internet connection is stronger at certain times of the day, see if you can arrange your interview during that period, while bearing in mind the time zone of your interviewer(s)
Check you have installed the required conference call software – this also includes checking that your audio and camera are working. Remember to pick a quiet, private place where you won’t be interrupted
Join the interview a couple of minutes early – that way you’ll be able to check that everything is working and relax into your interview

Starting a new job can be a stressful experience. Did you have any concerns about starting a new role virtually?

I cannot deny the fact that sometimes starting a new job can be a bit stressful, particularly because we’re still adapting to the ‘new normal’. However, I was still very excited and enthusiastic. I was concerned about how teamwork and collaboration might be affected by starting a new role virtually. While I don’t think we can replace the benefit of interacting live in person, technology has empowered me and my colleagues to stay connected through video calls.

How do you stay connected with your team and other colleagues?

With the current situation, we have had to get creative about staying connected online. While normally team building activities with colleagues is something typically done in person, we have moved this to the virtual sphere. As well as being present on team catch ups and organizing one to one sessions with my colleagues, we have built a Microsoft Teams group where we share some of what we do outside of work hours. This has proven to be a great tool to find out about my colleagues’ hobbies and interests outside of work!

How was your first day and week at Willis Towers Watson?

The local HR and IT team managed to safely send to my home all the necessary equipment ahead of my first day. I also received a welcome package from the company with some helpful guides on how to get started and with some important contact information.

During my first week I focused on introducing myself to my team and to other colleagues around the globe. My manager was also very helpful and involved me in meetings that helped me dive into the work and understand our main priorities and projects. Even though I’m quite new within the company, what I love the most about working here is the opportunity we’re given to collaborate with different teams and meet colleagues from different business segments and parts of the world. These first couple of months have been exciting, different, and full of positive experiences. I’m looking forward to what the future will bring for me and my colleagues at Willis Towers Watson.

Learn more about our different roles and business areas here.

Na WTW, acreditamos na igualdade de oportunidades de emprego e assumimos o compromisso de desenvolver uma força de trabalho diversificada e criar um ambiente de trabalho inclusivo, onde todos sejam respeitados, valorizados e apreciados. Nós não toleramos nenhuma forma de discriminação ilegal, nem apoiamos qualquer ação ou iniciativa que viole qualquer direito humano.