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Risk & Broking Head Of Operations
Risk & Broking Head Of Operations
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London, GB
Join our Health & Benefits GB team as the Head of Risk Benefits, based in our vibrant London office. This is your opportunity to drive growth, innovation, and collaboration across one of the most dynamic teams at WTW. As the Head of Risk Benefits, you’ll shape the strategy, growth, and profitability of our Risk Benefits offering within Health & Benefits GB and report directly to the Head of Large Corporate.
The Role:
- Apply commercial acumen to effectively manage and grow the Risk Benefits community.
- Identify and drive cross-sell opportunities across geographies, business lines, and segments, while creating campaigns to support revenue growth.
- Represent Risk Benefits in client-facing activities, including sales opportunities, RFPs, new business pitches, and prospect meetings.
- Share expertise through mentoring, training sessions, and team collaborations to foster professional development and knowledge exchange.
- Contribute to thought leadership through articles, case studies, market insights, and intellectual property development in the People Risk and Benefits space.
- Collaborate with colleagues across the Health & Benefits line and the wider organization to strengthen internal and external networks.
- Refine and promote the Risk Benefits Value Proposition, focusing on innovative consulting solutions and unique selling points (USPs).
- Partner with leadership to achieve strategic goals, financial metrics, and growth targets for the Health & Benefits GB segment.
- Manage and support Risk Benefit teams, guiding strategy for both Large Corporate and Mid-Market clients while aligning with regional broking objectives.
- Build and maintain a strong market presence, representing WTW on industry bodies and fostering relationships with key partners.
- Lead carrier relationships in the Risk Benefits space, acting as a subject matter expert to develop future client solutions and partnerships.
- Support strategic initiatives, including global financing options, pricing models, and data-driven projects.
Key Feature
Leadership and Team Development
- Build an inclusive and collaborative team culture where individuals feel valued, supported, and empowered to contribute their best.
- Mentor and support team leaders, helping them to achieve their professional goals and fostering leadership development.
- Develop a diverse talent pipeline by actively seeking out and nurturing individuals from varied backgrounds and experiences.
Client-Centric Approach
- Lead by example in client interactions, ensuring consistent delivery of high-quality solutions that meet and exceed expectations.
- Use insights from client feedback to continuously improve service offerings and ensure alignment with their evolving priorities.
- Champion innovative ways of working that prioritize client success, adaptability, and resilience in changing markets.
Operational Excellence and Financial Stewardship
- Optimize team operations, ensuring processes are efficient, cost-effective, and aligned with organizational goals.
- Partner with leadership to monitor financial metrics, prioritize investments, and support sustainable growth.
- Drive initiatives that improve service delivery models and contribute to the long-term success of the Health & Benefits business.
Requirement
- Expertise in the Health & Benefits GB market, with a deep understanding of group risk, wellbeing, and related solutions.
- A collaborative leadership style that inspires trust, fosters inclusion, and drives collective success.
- Proven experience in developing and implementing innovative strategies that deliver measurable results.
- Excellent interpersonal skills, with the ability to build strong relationships and communicate effectively across diverse audiences.
- A commitment to continuous learning, personal growth, and empowering others to achieve their full potential.
What We Offer
- The opportunity to lead and innovate in a key strategic area within WTW, driving real impact for clients and the organization.
- A supportive environment that values inclusivity, flexibility, and individual growth, with access to career development pathways tailored to your aspirations.
- Competitive compensation and benefits, including flexible working options, health coverage, and programs that support your well-being.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
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