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Technical Support Senior Specialist
Technical Support Senior Specialist
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New York, US
The Senior Broker – Middle Market (Real Estate, Hospitality & Leisure) provides knowledge, leadership, insight and direction for broking activities to ensure that clients’ expectations are regularly met. This role incorporates a wide level of expertise, but always assumes the broker is capable of handling accounts independently. The size and complexity of the account can vary, but the book of business will be focused on the real estate, hospitality & leisure industry. More experienced brokers may be responsible for training and supervising associate brokers. Responsible for ensuring that relevant regulatory and technical standards are met. Helps drive the broking team to achieve agreed operational and financial goals and objectives.
Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
• Orchestrate new business placement, renewals, and alterations of existing coverage
• Develop, review, and deliver presentations to secure new, and build on existing, relationships
• Review and evaluate information and analytics to assess and evaluate client risks to support the placement of client risks in the market
• Research and evaluate all solutions (insurance and otherwise) to identify and develop optimum risk solutions for clients
• Provide coverage and program design advice and expertise to clients; perform needs and gap analysis to make recommendations regarding program improvements
• Build strong partnerships with a broad range of organizations and stakeholders in the market in order to secure optimum terms and conditions for clients
• Contribute to thought leadership and continuous process improvement of the broking function
• Work closely with associates to stay on top of changes in the marketplace
• Oversee design and preparation of draft proposals; negotiate and finalize carrier quotes, terms and conditions, and coverage confirmations to ensure contract certainty
• Bind carrier quotes and review binders and coverage confirmations
• Request, attend, and participate in regular client and underwriter meetings
• Conduct program peer reviews
• Provide coaching to brokers in training
The Requirements
• 5-12 years industry experience (real estate, hospitality and leisure industry experience preferred but not required)
• Insurance broker’s P&C license required
• Strong group presentation skills (written and verbal); ability to drive complex/technical conversations
• Relationship management: customer focus, collaboration, interpersonal skills, and conflict management; demonstrates shared ownership of resolution of conflicts
• Negotiation skills: carrier and client negotiation skills; can secure concessions without damaging relationships
• Business acumen: demonstrates knowledge of industries and clients, carriers, and/or markets
• Project management: ability to effectively manage and oversee small projects
• Receptive to feedback; critical thinking and problem-solving skills; high adaptability
• Leadership skills: applies judgment in making decisions, directs and motivates others, takes lead in small groups, and promotes teamwork
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation
The base salary compensation range being offered for this role is $100,000 – $150,000 USD per year.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
- Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
WTW may be subject to employment-related COVID-19 vaccination mandates from time to time in certain jurisdictions that may require certifying and providing documentation of vaccination against COVID-19 to work in a WTW office.
EEO, including disability/vets
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