The Process Quality Manager (PQM) is a key player in the operations management within the National Accounting Center (NAC). This role involves overseeing and managing our comprehensive billing, accounting, and fee management processes. Additionally, the PQM is tasked with identifying areas for improvement and handling both internal and external audits which play a crucial role in WTW’s legal compliance; all while maintaining communication with Management partners on quality review findings and actions required. They will also serve as a backup for the Director of Billing & CSST as needed.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

• Assist the Director of Billing & Client Service Support Team (CSST) in process reviews to ensure Sarbanes Oxley (SOX) and WTW compliance.
• Work with Internal and External Auditors.
• Review Process Maps and Responsibility Matrix quarterly.
• Maintain and update process manuals and reference material for billing and client service support teams.
• Attend and lead Change Advisory Board meetings for new or updated processes, including providing training as needed.
• Travel to Mumbai, Manila, and other offices as needed.
• Facilitate annual User Acceptance Testing (UAT) for systems upgrades.
• Run and maintain financial reports and SOX controls related to Fee and Policy Revenue on a regular basis.
• Collaborate with Learning & Development as well as Design Governance on new processes and process improvements.
• Take on additional projects and responsibilities as needed.

The Requirements

• 3-5 years of relevant experience in data analysis, operations management, and/or insurance brokerage background.
• High school diploma or equivalent required. 
• College degree in accounting or business management preferred.
• Microsoft Suite experience required, with Intermediate Excel experience preferred.
• Prior team facilitation and management experience preferred.
• Strong Customer Service skills, excellent interpersonal and team building skills.
• Sound understanding of accounting principles and practices.
• Ability to consistently maintain a positive and professional attitude with the ability to motivate others.
• Takes initiative to learn new things and actively pursues opportunities to improve the current processes.
• Ability to maintain confidentiality concerning departmental issues and/or staff members
• Recognizes the urgency of assigned tasks and commit to personal overtime when necessary.
• Ability to communicate well with staff, Mumbai, Manila, field offices and senior management.
• Ability to work effectively under stress and deadlines.
• Critical thinking & analytical skills.
• Conflict resolution skills, time management and organizational skills.
   

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.

Compensation

The base salary compensation range being offered for this role is $70,000-$90,000 USD per year.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). 

EOE, including disability/vets