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Customer Service Agent
Customer Service Agent
职位快照
Ipswich, GB
WTW
Difference makers
Begin your career with WTW where every step is an opportunity. Join a company with global scale and diverse perspective where you can deepen our collective insight, set the bar high and succeed your way.
Whichever early careers program you join, you’ll go into a role with real responsibilities, exposure to client assignments and the opportunity to build up valuable experience. With WTW behind you, you’ll learn and develop the skills to succeed in your chosen role.
Where you means all of us
We’re proud of our culture and committed to making a real impact for our clients and colleagues. That’s why we constantly challenge ourselves to grow our inclusive culture and create a place where we’re bolder together. Our inclusion networks help us to live our values and our defined inclusion and diversity commitments improve and measure our progress. For you, this means joining a company where you can bring your whole self to work.
Your future in sharp focus
We leverage the global view and local expertise of our 48,000 colleagues serving 140 countries and markets to transform tomorrows. At WTW, you’ll tackle challenges with the help of a diverse, expert global team and identify strategic solutions that move us – and the world’s most powerful organizations – forward.
The Business
WTW Enterprise Delivery Organisation (WE DO)
- WE DO brings together our Operations, Technology, Real Estate and Workplace Solutions (RE&WS), and Global Service Delivery (GSD) into one, unified organisation.
- Business Operations partners with the segments, geographies and functions, providing operational expertise to deliver efficient and effective services to meet internal and external client requirements and help solve for common needs.
- Foster a Continuous Improvement mindset among WE DO colleagues
- Encourage colleagues to “build once, use often” by creating a repository of ideas and solutions that can be reused or repurposed
- Drive engagement across WE DO by sharing best practices and encouraging cross-team collaborations
- Recognise colleagues who contribute improvement ideas that add value
- Create a consistent approval process for securing funding for implementation of large ideas
The Role
*** Please note that we do not accept multiple applications and you should only select and apply to one programme per year***
Data Analyst Apprenticeship Programme
Closing Date: 13th December 2024
Start Date: 1st September 2025
Training & Qualifications
This Apprenticeship is a 16-month programme where you will be provided on the job training and a highly competitive study support package for the Level 4 Data Analyst qualification. You will be fully supported by WTW and our official government approved Training Provider throughout the duration of the programme.
Data Analyst apprentices are taught how to collect, organise and study data to provide business insight. They are typically involved with managing, cleansing, abstracting and aggregating data, and conducting a range of analytical studies on that data. They’ll understand data structures, database systems and procedures and the range of analytical tools used to undertake a range of different types of analyses.
The programme also provides access to senior mentors and a “buddy network” to support your wider career development, with ample networking and experience-building opportunities.
This foundational programme is part of WTW’s culture of learning, which supports career development for all our colleagues, from apprentices through to senior leaders. You will be a permanent employee from day one and be fully supported by the experts within your team.
The Requirements
- 3 A-Levels or equivalent qualifications (including at least one STEM related qualification)
- Enthusiasm to learn about Data Analysis how it relates to the business
- Problem solving skills, methodical and logical thinking
- Ability to communicate well to technical and non-technical people
- Attention to detail, with a focus on quality of output
- Develop technical skills and business knowledge to ensure requirements are well understood, and solutions are appropriate
- An interest in data manipulation and analysis
- Self-discipline, determination, and an appreciation of the demands of studying while working
- Ability to learn and follow internal procedures and controls
- Desire to take on early responsibility
- Initiative and an eagerness to learn
- Willingness to be part of a team
The Application Process
Stage 1: Online application, including CV Stage
2: Online testing Stage
3: Video interview
Stage 4: Online assessment centre
Stage 5: Offer and on-boarding
WTW is an equal opportunity employer
WTW believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organisation, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at WTW.
Why work at WTW?
WTW offers a variety of benefits to support your physical, emotional and financial wellbeing, as well as help you develop in your career, and balance your life inside and outside of work. Among other things, these include WTW Work Flex, shared parental leave, a range of Learning & Development (L&D) opportunities and a competitive pay and benefits package (which includes Private Medical Insurance and Life Insurance).
WTW Work Flex
At WTW, we see things differently. We understand flexibility is key to supporting an inclusive and diverse workforce and so we have a variety of different working arrangements which we call “WTW Work Flex”. We encourage colleagues and candidates to make requests for the types of flexible working arrangements that suit them. Visit our career site for more information: https://careers.wtwco.com/wtw-work-flex/
Recruiting tips
WTW specializes in preparing for the unknown. Here’s how to get ready for the big day:https://careers.wtwco.com/hints-and-tips/
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