We are seeking a highly motivated and experienced Programme Manager to join our dynamic team. The Programme Manager will be responsible for overseeing and coordinating multiple projects within the organization, ensuring they align with the company’s strategic goals and objectives. This role requires strong leadership, excellent communication skills, and the ability to manage complex projects efficiently.

The Client Technology team own the technology roadmap that supports the Willis Client journey. The team has several inter-related delivery and operations workstreams across client portal capabilities and client records management.

This globally distributed team work collaboratively using recognised agile methods, delivering value in line with the roadmap. This role will be responsible for the programme management of all deliveries within the Client Technology team. The role will report to the Head of Programme Management and matrix into the Head of Client Technology within CRB Business Technology.

It’s a relaxed hybrid work style, offering flexibility on work location, with the option to work from either the Ipswich or London office as needed.

The Role

The Programme Manager sits within Risk & Broking Business Technology and responsibilities include – 

• Programme Planning: Develop and implement programme plans, including timelines, milestones, and resource allocation.
• Project Coordination: Coordinate and manage multiple projects simultaneously, ensuring they are completed on time and within budget.
• Stakeholder Management: Engage with stakeholders to understand their needs and expectations, and ensure effective communication throughout the programme lifecycle.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure programme success.
• Performance Monitoring: Monitor programme performance, track progress, and report on key metrics to senior management.
• Team Leadership: Lead and mentor project teams, fostering a collaborative and productive work environment. 
• Budget Management: Manage programme budgets, ensuring efficient use of resources and adherence to financial constraints.
• Change Management: Ensure change management is built into all plans to support adoption of new technologies.
• Continuous Improvement: Implement best practices and continuous improvement initiatives to enhance programme delivery.
• Reporting: Supports the reporting into the Tech PMO. Also prepares inputs for Programme Steering Group.
• Strategy: Supports the business in translating their strategy into programme deliverables.

The Requirements

Experience: Essential

• Bachelor’s degree 
• Proven experience as a Programme Manager or in a similar role.
• Strong understanding of project management methodologies and tools.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Ability to manage multiple projects and priorities simultaneously.
• Proficiency in project management software (e.g., MS Project).
• PMP or PRINCE2 certification.

Experience: Preferable 

• Knowledge of General Insurance (London Market / Lloyd’s and Industry) products and services

Skills/other

• Excellent interpersonal skills, including listening, verbal, and written communication with the ability to communicate effectively with all levels of the Company, including senior level management 
• Applies a high level of accuracy to written communications and presentations 
• Excellent presentation of plans, reports and proposals for business stakeholder consumption
• Ability to participate on multi-disciplinary work teams to achieve successful execution of initiatives
• Ability to set priorities, develop a work schedule, monitor progress towards goals and report status
• Delivery focused 
• Ability to manage multiple priorities with stakeholder groups and adapt to changing circumstances
• Proficient in MS office including SharePoint, PowerPoint creation and good knowledge of excel functions to analyse and synthesise data

Eligibility Requirements

• Eligible to work in the UK
• Travel to different UK offices as required

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.