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Tell us about your internship and why you chose WTW as your employer.
My internship program is based out of Taguig City, Philippines, and it is a combination of software development and software engineering. Specifically, I work on WTW’s compensation software, and my main responsibilities include working on client assignments. This has presented me with the opportunity to develop both my technical and soft skills through training and hands-on projects. Initially, I had the luxury of having internship offers from different companies, but my interview experience at WTW stood out to me. I was impressed with the culture and positive attitude the managers had shown, as well as their expectations and challenges for me as an intern. The idea of getting to experience WTW’s business and corporate setting with immediate exposure to client assignments and real-life challenges so early in my career intrigued me. Getting that kind of exposure, while being guided and supported along the way sold the deal for me.
Describe your work style and explain why this is ideal for you.
My work style is remote, which works for me because I had already gotten used to taking online classes. Remote work is great because I get to work from the comfort of my own home and environment, with the company of my family. It’s particularly beneficial to me because since the pandemic I have been residing with my family in our province which is quite out of the way; it would be about a four-hour drive if I had to go into the office. Since starting this program virtually, I’ve still gotten to know my team well and have quickly been able to learn their ways of working and how to collaboratively approach assignments. Lastly and most importantly, WTW’s flexible work styles have ensured that I maintain a healthy work-life balance.
What is it like so far working at WTW?
So far, working at WTW has been very exciting considering this is my first internship experience. When I first joined, I was pleasantly surprised by WTW’s diverse culture and values since they were different than what I was accustomed to at my university. WTW takes great care and invests in their interns in the same way that they would their experienced hires. So far, I have faced some challenges, which is expected as an intern, but my team has been nothing but supportive and positive while ensuring that we get the job done effectively. Everyone has been approachable and the collaboration within the team allows everything to go smoothly. What has particularly made a lasting impact on me were the instances where my team members, by choice, would stay at work longer than scheduled to help me with anything I may have been facing difficulties with.
How have you developed since the start of your internship?
My growth and development have been apparent. Not only have I been doing technical work and working on client assignments, but I have also constantly been developing my communication and collaboration skills. My programming skills, problem solving skills and communication skills have all improved but most importantly I developed more confidence in myself. Being at WTW has been a constant learning process and my colleagues have given me plenty of feedback that has contributed to my development as well. I appreciate that although I’m an intern, I have been involved in many opportunities, real client assignments and tasks.
What is your goal upon finishing the program?
My goal for my internship program at WTW is to develop, learn and experience as much as I can – to have gained the necessary background knowledge for my development and future career, to have built lasting relationships and connections, and to have maximized my technical and soft skills. I want to have challenged myself to reach new limits and to receive as much feedback as possible to grow and prosper.
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How long have you worked at Willis Towers Watson?
I recently celebrated my first year at Willis Towers Watson.
What are you responsible for at Willis Towers Watson?
My role involves assisting various Technology and Administrative Solutions clients. As the global pandemic developed, our clients started working from home, which resulted in an increased volume of client queries. However, I was able to successfully meet the service level agreements that we have with our clients. This was a rewarding experience that increased my expertise, strengthened my confidence as a professional and gave me the opportunity to participate in new client-facing projects.
How was your experience of joining Willis Towers Watson as a speech and hearing-impaired colleague?
Joining a new company can be overwhelming and this is especially true when you are differently-abled. Being speech and hearing-impaired, I’ve always been apprehensive about communicating with new colleagues.
On my first day at Willis Towers Watson, I was amazed to find out that the company’s Mumbai Inclusion & Diversity core committee and the Talent Acquisition team had partnered with Eklayva Foundation to conduct a two-day workshop for my team to get acquainted with the basics of Indian sign language. This made me feel welcomed and provided an insight into the company’s culture and commitment to make everyone feel comfortable in bringing their true selves to work.
How has this differed from past experiences?
My experience as a new colleague at Willis Towers Watson was completely different from what I’ve encountered in the past. In other organizations, I would sometimes struggle to communicate with other colleagues. My former team members and I would type out messages in order to have conversations with each other which was very time-consuming.
The fact that a few Willis Towers Watson colleagues already knew sign language made it easy to not only coordinate tasks but also strike a conversation, express myself, and build healthy relationships.
How did Willis Towers Watson help you to seamlessly communicate with other colleagues?
Colleagues who work closely with me attended the Eklayva Foundation workshop that the company had organized on sign language, which helped to set good foundations for communication. This was the first time that a workshop like this had taken place at Willis Towers Watson India, so I was very grateful to experience the results of it on my first day.
How did you adapt as we transitioned to working remotely during COVID-19?
I am used to working with colleagues and teams in person. As the pandemic continued to develop, I started feeling anxious and stressed at the thought of working from home, since this could potentially impact how I communicate with other colleagues. However, this was not the case thanks to Willis Towers Watson’s support and internal communication platforms.
I must say technology has played a crucial role in my work from home experience. Since some of my colleagues understand how to use Indian sign language, video conversations are mainly what we use to communicate during trainings, one-on-one meetings and daily interactions with the team. Also, popular messaging apps help me to stay connected with fellow team members.
Is there anyone you would like to thank or who was integral to your experience?
I am extremely thankful to my colleagues, Asha and Rajiv, for always being there for me and making my experience so fruitful. I also appreciate the technical support and workshop on sign language organized by the company that has made communication seamless and effective.
What is your favorite part about working for Willis Towers Watson?
I love to work across the different areas at Willis Towers Watson and my team has always guided me to excel in every task. The company culture and the values leave no stone unturned to make every colleague feel appreciated, I truly respect this.
I also appreciate the fact that Willis Towers Watson’s unwavering commitment to I&D truly gave me the tools to carry out my daily operations confidently. Each of my colleagues has exemplified the inclusive culture of the company. They clearly know how to create connections between the hearing and hearing-impaired world. These thoughtful efforts are a direct reflection of the culture and this is truly inspiring.
What advice would you give to a differently-abled person that is looking to apply for a role at Willis Towers Watson?
I would encourage them to join an organization like Willis Towers Watson in order to experience the all-inclusive culture that connects colleagues and creates an environment where they can reach their full potential.
Learn more about our different roles and business areas here.
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Tell us a little bit about you.
My name is Ana Cristessa H. Nabuab. My colleagues call me AC. I am a Quality Assurance (QA) Analyst for the Global Document Production Team, supporting Health and Benefits for North America based in Manila, Philippines. After almost seven years into my career break and being a full-time mom, I decided to get back into the working world. WTW welcomed me with open arms and made me feel as though there had been no gap at all. I joined WTW as a contingent worker in September 2021 and was converted to a full-time colleague in December of the same year.
What was it like to join WTW after a career break?
To return to work after a career break was quite overwhelming. I had a lot of excitement and anxiety: it was definitely a rollercoaster of emotions!
I was a full-time mom for almost seven years and deciding to return to the corporate world was a real leap of faith for me, especially with not knowing what to expect and my fear of rejection.
I spent a long time looking for the perfect role, but then I got a phone call from WTW that made my heart jump, and I was offered the job as a QA Analyst. I enjoyed my time being a contingent worker. However, being converted to a full-time colleague meant achieving another career milestone for me.
Since joining, WTW has supported me in many ways. As a result, I have regained my self-confidence, eliminating all the fears that I had when I stepped back in to work.
How did you feel welcomed and supported by your colleagues when you joined WTW?
My colleagues at WTW welcomed me warmly. I was given all the support that I needed as I onboarded, complete with all the things that I needed to know about the company and the job role. In addition to this, there were a series of programs provided that embedded WTW’s company values that really resonated with me, not only as a WTW colleague, but also as an individual. It made me feel assured that there were a lot of opportunities for growth and development and that this is a great company to work for.
What is your favorite part about working at WTW?
My favorite part about working at WTW is how we, as colleagues, collaborate and work as a team to accomplish tasks. It has also made me realize that some things are much easier to accomplish when working as a team. I was shy at first, full of apprehension about myself; but in our team I am encouraged to speak out, participate and step out of my comfort zone. Everyone is encouraged to share their input and insight for every project. Day after day, I am encouraged to overcome my fears and be the best I can be. When I joined WTW, I was only able to meet my team virtually, but it was really fun, and it was great to be given the opportunity to work with a very hands-on, productive approach to tasks. As times are changing, I look forward to continuing to work and develop as a team in real life.
Do you feel WTW has an inclusive and diverse working environment?
The mere fact that I was given the chance to restart my career without judgment and was welcomed with open arms despite my long employment gap (which can be an issue for some companies), really gave me a sense of belonging. It gave me confidence that here at WTW, I am respected and valued, regardless of my age, my gender, my roles outside of work, or where I come from.
At WTW our teams are very diverse, allowing us to familiarize ourselves with many different cultures and to connect with colleagues all around the globe; I do not see or feel any biases at all. Here at WTW, our presence is more defined by our potential, what we can do and what we can contribute. For me, our diversity is what makes WTW a great place to work.
In what ways have you seen WTW live up to its company values?
We may have different personalities and perspectives, but our WTW values guide us to reach our goals and deliver quality output for our clients. Through collaboration and teamwork, we inspire each other to bring out the best ideas for every project assigned to us. Our work is fuelled with respect because we are encouraged to share and listen proactively. We are also provided with opportunities for professional development for us to always strive and commit to excellence because we value our clients’ trust, more than anything.
What I appreciate the most about being a WTW colleague is that the company values the importance of work-life balance. I feel like I am able separate my personal time and work with great encouragement from my superiors. We always look out for each other. Because of this, it makes me proud to be a part of WTW.
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Can you tell us about your 20-year career journey at Willis Towers Watson?
I joined Willis Towers Watson 20 years ago as an actuarial analyst graduate in London. Almost five years later, in 2006, I was relocated to our expanding office in Atlanta where I joined the Health & Benefits team. Here, I coupled the move to a new country with a change in specialty. This change of scenery, both on a professional and geographical level, led me to quickly realize the value and importance of my analytical and project management skills, as we had to work on a variety of projects with clients from across the globe. Over time, this meant that I ended up frequently stepping outside of the actuarial world and was exposed to other business functions which positively impacted my personal and professional life.
In 2015, a new position was created: associate client relationship director. This is when I decided to embrace the opportunity and venture into the client management world. Six years have passed since then and I am currently a senior director within this business area. Looking back, little did I know that Willis Towers Watson was the company where I would (literally) grow up in and call home almost 20 years later.
What does it mean to be a part of Willis Towers Watson’s Multicultural Inclusion Network (MCIN)?
The MCIN is an incredible colleague-led group that relentlessly works to highlight Willis Towers Watson’s diverse teams and talent. I’m originally from Trinidad and Tobago, so being part of a network that has introduced me to colleagues with similar Caribbean backgrounds has been one of the highlights of my career. I am very proud to be part of this group as it fosters comradery, connection and inclusion which in turn makes us feel comfortable in bringing our true and best selves to work.
Why do you think it is key to have diverse leaders within an organization?
Diversity has always been the status quo for me. Growing up in Trinidad & Tobago and having a diverse ethnic background myself, I’ve been able to witness how diversity in leadership brings diversity in thought and problem solving. This is particularly important for us as a company, as we’re always looking for new ways to innovate in order to provide the best solutions to our clients’ needs.
As a leader I’m always working towards supporting diverse talent and encouraging colleagues to advance their career. That’s why I am also part of the COBALT (Creating Opportunities for Black and LatinX Talent) program and a local co-leader of the Workplace Leadership Group whose mission is to create an inclusive work environment and enhance the overall colleague experience within the company.
How have the Willis Towers Watson culture and values help you adapt to working in different locations and business areas?
Over the past 20 years, I’ve been given the opportunity to work in two different countries and continents. This has enabled me to experience Willis Towers Watson’s unwavering commitment towards delivering excellent work and supporting colleagues’ growth.
When I first moved to the United States and joined the Health & Benefits function, I didn’t have a background in this area, much less in the North America region as I had only worked in Trinidad & Tobago and London before. However, I was incredibly motivated and inspired when my fellow colleagues, managers and leaders shared their knowledge and invested time in my development. This continues to encourage me to keep stepping out of my comfort zone in order to continue growing.
Willis Towers Watson has supported me throughout the various phases of my personal life to date: as a new hire, a newlywed and a new parent working part-time for a period and then returning to full-time. Seeing how the company and my colleagues flexed around my professional growth, ambitions and changing personal circumstances throughout the years, made me realize that this is more than just a company – it is a place where individuals are equipped to become the best, most authentic version of themselves.
What has been your greatest learning or piece of advice that you have received throughout your career journey at Willis Towers Watson?
There are two things that have stayed with me: the first is to ‘be authentic’ which for me is keeping things simple. I am a firm believer that if you can’t say it simply, you don’t understand it well enough. The second is to ‘embrace change’. Embrace the opportunities that present themselves even though you may think they are outside of your comfort zone.
What advice would you give to people (or colleagues), particularly those from underrepresented backgrounds, looking to progress their career?
There is a place for you here. We have numerous and incredible Inclusion Networks such as the COBALT group, the Black Colleague Connection club, the Gender Equity Network, the Women’s Leadership Development Program or ‘Out@WTW’ (which is part of our LGBT+ Inclusion Network) that will help you feel comfortable in bringing your true to self to work.
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COVID-19 has brought many changes and challenges. How have you supported other colleagues during these unprecedented times?
One fun way that my colleagues and I have supported each other is through a friendly competition that promotes better health and wellbeing for the Australian team. During this competition, everyone tracks their steps throughout the day and at the end of each month whoever has the most steps wins a cool prize. Additionally, my colleagues and I often participate in virtual team-bonding activities to get to know each other better and to alleviate stress that can be caused by the challenges of COVID-19.
What has been the greatest learning or advice that you have received throughout your career journey at Willis Towers Watson?
Always ask questions. Whether it’s to get assistance on projects or simply to get clarification, always ask if you have a question: this will only lead to more knowledge and growth. Another piece of advice that I have been given is to remember to take time to myself because it can be easy to get carried away with work. The focus on the health and wellbeing of its colleagues is truly something I love about Willis Towers Watson.
What training and development opportunities have you enjoyed as a result of your role at Willis Towers Watson?
As l came from retail, there was a lot for me to learn going into Risk Management. Since starting at Willis Towers Watson, I have developed tremendously. From company-wide training modules to individual training sessions with my colleagues, I have been provided the tools that I need to thrive and succeed.
What’s been one of your most exciting projects to date?
While I have been part of many great projects, the data projects that I have worked on for clients have been the most exciting for me. To see the level of work I can do in a short period of time and see how it meets clients’ needs is very satisfying.
How would you describe the culture at Willis Towers Watson?
In three words, the Willis Towers Watson culture is: positive, collaborative and exciting. To know that we are focused on supporting our clients, all while ensuring a team-oriented and fun-spirited environment is very fulfilling. Every day I have the pleasure of working with individuals who are passionate about their work and strive to ensure that the company values are maintained.
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How long have you worked at Willis Towers Watson?
5 years.
What are you responsible for at Willis Towers Watson?
A few of the things included within my role are: the co-ordination with brokers and client managers for strategy meetings; preparing pre-renewal documents for client meetings; managing accounts receivables and preparations for WEM audits.
Basically, I remotely perform all the tasks that an Assistant Client Service Specialist would perform in a local US office.
How does your day usually start?
I don’t need an alarm as my two angels wake me up. Family is my source of energy, so I spend some quality time with them before I head to work.
What are some of the other activities that you might do on a typical day at work?
My day starts with checking and prioritizing the daily requests received from the US office. I will usually call my colleagues in Texas to discuss tasks and strategize further actions. I’ll then co-ordinate with our other Mumbai teams to get the work completed. I sometimes also play table tennis during my breaks to rejuvenate myself!
What is your favorite part about your role?
Performing tasks remotely from Mumbai is the most exciting aspect of my role; it is more like virtually working in a local US office.
What is your favorite part about working for Willis Towers Watson?
I am an active participant of the Hobbies @ Work biking group. This gives me an opportunity to fulfil my passion of long rides on weekends.
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As I walk into Willis Towers Watson reception in London on my first day back at work following over a year on maternity leave, my first thought is wow! The building looks great, I feel happy and excited to be back and genuinely feel proud to work here.
Having spoken with many new parents (both in my personal life and with candidates as part of my role) I know that I am very lucky to have had such an incredibly positive experience. My line manager has been very supportive of my flexible working application, which has been significant in enabling me to effectively manage my job and family life. It can be a daunting experience those first few weeks back. What has changed? Will I remember everything? How will I balance my work with a hectic family life? As well as having the great support of my line manager, I spoke with my mentor at Willis Towers Watson who made themselves available to me within those first couple of weeks. I felt I gained advice and reassurance when I most needed it.
I feel valued at Willis Towers Watson and know, with the support of the company, I can still have a successful career while also leading a fulfilling life as a parent.
Learn more about the Willis Towers Watson values and benefits here or take a look at our current roles here.
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How has your life been affected by COVID-19?
Due to government protocols in the Philippines to manage COVID-19, my family and I have been quarantined at home together since March 16.
Working from home now has made me rethink how I can blend my full-time work and my full-time fatherhood. Often, I have an hour-long meeting with adults then followed by playtime with kids. It feels like a dream that I can do both and still have time left in the day to live a balanced life. I feel trusted by my managers that I can continue to deliver quality work and, more importantly, I feel loved by my kids when we greet each other ‘good morning’ every day and kiss goodnight every night.
What does ‘flexible work’ at Willis Towers Waton mean to you?
To me, flexible working is #adulting. I am trusted by the organization to deliver quality work, on-time while balancing other personal responsibilities. I’m thankful to the organization for having a progressive mindset and entrusting us to be productive colleagues, whether we’re physically together in the office or at home.
How has Willis Towers Watson made flexible working easy for you?
I appreciate the communication provided by local leaders and Global Operating Committee that working from home is the preferred approach at this time. The organization has been flexible to the reasonable needs of colleagues as well as our clients where possible.
As part of the local HR team, I have learned to appreciate the consistent message of care and warmth from our leaders during this pandemic and I’ve seen this translate to sustained excellent work from our colleagues.
What tips/tools would you recommend to others working from home at this time?
Mental resilience is important. I have typically seen my house as a place to rest and unwind. It’s been a journey of mental resilience to understand that things have changed now.
Compartmentalizing has also really helped me. Having a dedicated place to work made me more aware when it is time to work vs time to rest. Recently, I decided to wear the same clothes, scent, and watch as I would normally in the office, and change into more relaxed clothes when I’m done with work.
Seeking help is critical. At certain times during our local community quarantine, I had to ask for the help of my family members to keep our house clean, bathe the kids, and of course taking out the trash. I certainly do not mind doing these things, but it has been humbling to admit that I could not do it all by myself (at work and at home). Now, with even my 5-year old daughter and 9-year old son pitching in at home, I’m thankful that we’re all doing our fair share!
Seek help and be thankful.
What have you learned from this ‘new normal’ so far?
Looking at this new normal with a glass-half-full mindset, I can certainly see how to be a better colleague and father at the same time.
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You recently participated in a panel event as part of this year’s ‘Dive In Festival’ (the festival for Diversity and Inclusion in Insurance) – what topics did you cover?
I was invited to discuss Willis Towers Watson’s approach to Inclusion and Diversity (I&D) in Germany, particularly on the topic of equal and fair pay from the following teams’ perspectives:
The discussion also focused on the 2017 fair pay law that was introduced in Germany and how the companies that participated in the panel had to adapt in order to comply with the guidelines of this law.
Why was it important to you personally to participate in the panel?
My role as the HR Services and Recruitment Lead for the DACH region requires me to be the liaison between the teams and stakeholders mentioned above, that’s why I’m involved in fair and equal pay conversations on a regular basis. However, this topic is not new for me. Throughout my professional career I’ve fought to close pay gaps that might exist between men and women, so I’ve been able to see the evolution that global companies have had in this area, particularly in Germany. For me, this panel represented an opportunity to share my insights on the evolution of equal and fair pay, especially regarding gender but of course also, race, sexual orientation or any other protected characteristic.
What makes you proud to work at Willis Towers Watson?
One of the things that makes me a proud Willis Towers Watson colleague is our unwavering commitment to I&D and how teams globally go above and beyond to action this commitment. For example, in Germany we implemented an infrastructure that includes processes and tools that help us focus on embedding fair pay best practice throughout the organization and across all professional levels.
How do you champion Willis Towers Watson’s values?
By always upholding Willis Towers Watson’s I&D commitment in all my HR functions and responsibilities. This has made me live our values to the fullest with a focus on:
What are your hopes/aspirations regarding the panel topic for the future?
My hope is that we continue to discuss how closing the pay gap is part of creating an inclusive, fair and diverse work culture and environment and take steps to address this. Willis Towers Watson is globally committed to I&D. This also includes raising awareness about any potential pay gaps between men and women and sharing knowledge on how to address this.
Is there anything else you want to share about the panel discussion or topics that were discussed?
The panel discussion was very valuable because we were able to share our experiences and learn from each other. The fact that the panellists were from a very diverse range of disciplines (HR professionals, works council members, consultants, freelancers, authors, etc.) helped to introduce a myriad of insights, perspectives and pain points that otherwise we wouldn’t have been able to identify and discuss.
I believe that the most important takeaways from this panel discussion were:
We must focus on creating more opportunities to exchange ideas, insights and approaches to make fair pay the common practice!
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This year, the HR Rising Star Award recipient is Talent Advisor for Talent & Rewards, Anna Stonelake. Anna shares her experience on finding out that she had won and her insights on working at Willis Towers Watson.
What was your initial reaction to hearing you were nominated for and won the award?
It was a very surreal moment and one I will never forget! Our Chief Administrative Officer and Head of HR, Anne Bodnar, invited me to an online meeting to share the great news. I wasn’t aware I had been nominated (as this is the process for the HR Rising Star Award) so it took a few minutes to sink in. I felt very overwhelmed, humbled and honored that I had been recognized by my fellow colleagues. Since winning the award I’ve learned from different teams across Willis Towers Watson what a positive and inspiring impact Gail had on the colleagues she worked with, I am so glad her memory and legacy continues to be honored through this yearly award.
What are your interests or hobbies outside of work? Have you developed any new hobbies or interests since the onset of COVID-19?
I have two young children (four and six years-old) so they keep me very busy, but when I am not running around trying to keep them out of mischief, I enjoy renovating our house. It was built in 1903 and it hadn’t been touched for 30-40 years when we bought it six years ago. It has been a labor of love (and stress) ever since, but we are nearly there, just the garden to finish now!
Since the onset of COVID-19, I have a newfound appreciation for the outdoors. My family and I are lucky to live in a village with lots of countryside on our doorstep. My local gym has been shut on and off for most of 2020, and to counter this I now enjoy running three times a week and walking in the local woods at the weekend with the family. It’s surprising how sticks, mud, bikes and puddles can keep children entertained for hours, and fresh air really does help to clear your mind.
How has Willis Towers Watson supported you in unlocking potential in your career and development?
Since I joined Willis Towers Watson just over two years ago, I have been given opportunities to get involved in lots of different projects and initiatives across HR. I feel lucky to have such supportive colleagues to bounce ideas off, discuss challenges with and ask for advice. I have always been encouraged to try and improve the way we add value to the businesses we support and believe having this freedom and encouragement to think creatively has really helped me grow as a professional.
Gail E. McKee impacted the lives of many colleagues. Is there someone who has had an impact on your career, and can you describe how they have influenced your career growth?
It is very difficult to choose one colleague, within our HR function there are lots of strong female leaders based all around the world that inspire me. I have noticed over time that all have very similar leadership values: a strong work ethic, compassion, pragmatism, fairness and a positive energy which is very compelling.
If I had to choose one colleague, it would be our Global Talent Business Leader for Talent & Rewards and member of the Willis Towers Watson Global Inclusion & Diversity council, Suzanne McAndrew. Suzanne is a very inspiring leader and colleague. Her leadership style is open, positive, creative and direct, and through our interactions and partnership she inspires me to be a better version of myself professionally. I am always thankful for her feedback and insight.
I am also a strong believer that your support system outside of work impacts how you perform professionally. To that degree I think my husband has been amazing at supporting me to focus on my career and in helping me balance my personal and family commitments, especially in the past six months.
What do you think it takes to succeed in Human Resources at Willis Towers Watson?
Willis Towers Watson offers fantastic HR career opportunities if you have a positive attitude, strong work ethic, curiosity to learn, confidence and energy to question/challenge the status quo constructively. You also need to be a strong team player; in my experience you will not be successful if you try to do everything yourself, particularly when there are so many HR colleagues with a wealth of experience that you can reach out to for help and advice. The support network within Willis Towers Watson’s HR teams is fantastic, but you need to put the effort in to build your own network and always be willing to help one another out.
Learn more about our different roles and business areas here.