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Client Management

Team business meeting

OVERVIEW

people from client management

Our approach. Shaped by you.

When you join us as a bid or claims manager, lead relationship manager or client management analyst, you will help define and deliver our unique value proposition and overall approach to client consulting solutions.

We:

  • Work with 86% of the Fortune Global 500 and 89% of the Fortune 1000 (U.S.)
  • Advise more than two-thirds of the sponsoring employers and trustees of the top 100 corporate pension schemes in the U.K.
  • Are the actuary to more than 300 defined benefit clients in Canada

Life in client management

Our Client Management team is the face of our business and exists to bring our clients the best of WTW. This involves designing targeting strategies, developing long-term relationships with clients and insurance carriers, and conducting research for client servicing and consulting project delivery.

Meet our people

Nichelle Daulby
Client Management

Nichelle Daulby

August 23, 2022
Senior DirectorAtlanta, U.S. Client Management
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23163854/Nichelle-Headshot-scaled-1.jpg 471 465 https://cdn-static.findly.com/wp-content/uploads/sites/3150/2024/06/19053531/wtw-Careers-313x50_97.svg 2022-08-23 15:29:522022-12-23 22:15:25Nichelle Daulby
Roberta Jones
Client Management

Roberta Jones

August 23, 2022
Client and Delivery AnalystSydney, Australia Client Management
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23164229/Roberta-Jones-Headshot.jpg 471 465 https://cdn-static.findly.com/wp-content/uploads/sites/3150/2024/06/19053531/wtw-Careers-313x50_97.svg 2022-08-23 15:26:552022-12-23 22:16:02Roberta Jones
Shadab Hemani
Client Management

Shadab Hemani

August 23, 2022
AnalystMumbai, India Client Management
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23164916/11.jpg 471 465 https://cdn-static.findly.com/wp-content/uploads/sites/3150/2024/06/19053531/wtw-Careers-313x50_97.svg 2022-08-23 15:21:362022-12-23 22:15:59Shadab Hemani
Emily Reading
Client Management

Emily Reading

January 23, 2019
Client Service and Analytics Manager Ipswich, UK (with one day per week in London office) Client Management
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/24140221/GL-18-WEB-6509d6-Emily-Reading-280x360-1.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/3150/2024/06/19053531/wtw-Careers-313x50_97.svg aibel2019-01-23 07:42:122022-08-24 14:02:44Emily Reading
Nuno Arruda
Client Management

Nuno Arruda

January 16, 2019
Head of Clients (dual hatted with Broking and Carrier Management) Lisbon, Portugal Client Management
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/24140430/GL-18-WEB-6509d33-Nuno-Arrudo-280x360-1-1.jpg 471 465 vidula https://cdn-static.findly.com/wp-content/uploads/sites/3150/2024/06/19053531/wtw-Careers-313x50_97.svg vidula2019-01-16 06:00:592022-08-24 14:04:51Nuno Arruda
Nichelle Daulby
Client Management

Nichelle Daulby

August 23, 2022
Senior DirectorAtlanta, U.S. Client Management
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23163854/Nichelle-Headshot-scaled-1.jpg 471 465 https://cdn-static.findly.com/wp-content/uploads/sites/3150/2024/06/19053531/wtw-Careers-313x50_97.svg 2022-08-23 15:29:522022-12-23 22:15:25Nichelle Daulby
Roberta Jones
Client Management

Roberta Jones

August 23, 2022
Client and Delivery AnalystSydney, Australia Client Management
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23164229/Roberta-Jones-Headshot.jpg 471 465 https://cdn-static.findly.com/wp-content/uploads/sites/3150/2024/06/19053531/wtw-Careers-313x50_97.svg 2022-08-23 15:26:552022-12-23 22:16:02Roberta Jones
Shadab Hemani
Client Management

Shadab Hemani

August 23, 2022
AnalystMumbai, India Client Management
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23164916/11.jpg 471 465 https://cdn-static.findly.com/wp-content/uploads/sites/3150/2024/06/19053531/wtw-Careers-313x50_97.svg 2022-08-23 15:21:362022-12-23 22:15:59Shadab Hemani
Emily Reading
Client Management

Emily Reading

January 23, 2019
Client Service and Analytics Manager Ipswich, UK (with one day per week in London office) Client Management
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/24140221/GL-18-WEB-6509d6-Emily-Reading-280x360-1.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/3150/2024/06/19053531/wtw-Careers-313x50_97.svg aibel2019-01-23 07:42:122022-08-24 14:02:44Emily Reading
Nuno Arruda
Client Management

Nuno Arruda

January 16, 2019
Head of Clients (dual hatted with Broking and Carrier Management) Lisbon, Portugal Client Management
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/24140430/GL-18-WEB-6509d33-Nuno-Arrudo-280x360-1-1.jpg 471 465 vidula https://cdn-static.findly.com/wp-content/uploads/sites/3150/2024/06/19053531/wtw-Careers-313x50_97.svg vidula2019-01-16 06:00:592022-08-24 14:04:51Nuno Arruda
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Latest Jobs

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Business Developer - PURE
Client Management
London, England
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Broking Leader
Client Management
Quebec, QC
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Account Executive - Retail, Leisure and Hospitality
Client Management
Ipswich, England
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Awards and recognition

We are proud of all our achievements, many of which have been recognized by organizations and institutions around the world.

Working families o r g

U.K.

Workingfamilies.org

L G B T Insurance Network

U.K.

LGBT Insurance Network

Lloyds’ Ex Military Network

U.K.

Direct Employers

Operation Impact

U.S.

Operation Impact

The Posse Foundation

U.S.

The Posse Foundation

AARP employers pride signer

U.S.

AARP

The Forum on Workplace Inclusion

U.S.

The Forum on Workplace Inclusion

NUE Awards 2019

U.K.

NUE Awards 2019

Top Companies for Graduates

U.K.

Top Companies for Graduates

Top Companies for Apprentices

U.K.

Top Companies for Apprentices

Apprenticeship Programme of the Year Finalist Badge

U.K.

The Learning Awards 2020

Women in Pensions Awards 2021

U.K.

Women in Pensions Awards 2021

Women Empowerment Awards 2023

INDIA

Women Empowerment Awards 2023

National Best Employer Brands 2022

INDIA

National Best Employer Brands 2022

Accelherate & Divhersity Awards

INDIA

Accelherate & Divhersity Awards

Girl Scout

U.S.

Girl Scout

RateMyPlacement

U.K.

RateMyPlacement

Bloomberg GEI

GLOBAL

Bloomberg GEI

Stonewall LGBTQ+ Inclusive Employer

U.K.>

Stonewall LGBTQ+ Inclusive Employer

Forbes 2023 America’s Best Large Employers

U.S.

Forbes 2023 America’s Best Large Employers

Corporate Equality Index

GLOBAL

Corporate Equality Index

Stonewall

U.K.

Stonewall

HRC Equidad Mexico

MEXICO

HRC Equidad Mexico

Princess Royal Training Award 2022

U.K.

Princess Royal Training Award 2022

Philippines Best Employers 2023

PHILIPPINES

Philippines Best Employers 2023

ISE Awards 2021 Finalist

U.K.

ISE Awards 2021 Finalist

BPP Apprentice of the Year Awards 2020 – 2nd place

GLOBAL

BPP Apprentice of the Year Awards 2020 – 2nd place

Princess Royal Training Award 2020

GLOBAL

Princess Royal Training Award 2020

International Association of Black Actuaries (IABA)

GLOBAL

International Association of Black Actuaries (IABA)

Center for Talent Innovation

GLOBAL

Center for Talent Innovation

Corporate Equality Index

GLOBAL

Corporate Equality Index

Stonewall

U.K.

Stonewall

myGwork

GLOBAL

myGwork

Time-to-change.org

U.K.

Time-to-change.org

EmployAbility

U.K.

EmployAbility

BRIGHT Network

U.K.

BRIGHT Network

Willis Towers Watson
We believe in equal employment opportunities, and we are committed to developing a diverse workforce and creating an inclusive work environment where everyone is respected, valued and appreciated. We do not tolerate any form of unlawful discrimination, nor do we support any action or initiative that infringes upon any human right.
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