We are looking for an experienced senior personal lines insurance practitioner to join WTW as a Personal Lines Product, Pricing and Underwriting Associate Director. You will join our UK and Ireland general insurance practice within the wider Insurance Consulting and Technology (“ICT”) division, to help us to grow and develop our product, pricing and underwriting advisory capability. You will work beside some of the market’s top thought leaders, designing and implementing cutting-edge solutions to the portfolio management challenges faced by the UK’s leading general insurers and intermediaries.

This will be across the range of personal lines products with a particular focus on those critical areas beyond technical modelling, as we continue to enhance and strengthen our broader Product, Pricing and Underwriting offerings to clients. 

In your role you will be helping our broad range of UK personal lines clients by:

• Delivering best in class pricing, underwriting, and portfolio and product management capability, alongside process reviews
• Designing appropriate analytics and helping to build effective pricing models, tools and processes which use a wide range of analytical techniques
• Supporting the design and delivery of appropriate underwriting approaches in line with client portfolio management strategy
• Designing and building sophisticated MI and portfolio management capabilities
• Leveraging your market knowledge in developing cutting edge personal lines underwriting and product management solutions in collaboration with various teams from across WTW

The Role

• Build and develop a market profile as a representative and advocate of WTW consulting services and technology solutions
• Be an expert on the full end-to-end personal lines proposition and back-office functions relevant to Product, Pricing and Underwriting within the team, supporting colleagues with awareness of issues relevant to those areas
• Manage workstreams within large projects, overseen by senior colleagues but with responsibility for communication with clients and the day-to-day running of projects
• Work collaboratively across a range of projects and internal management and innovation responsibilities, managing priorities and resources appropriately
• Develop a trusted advisor relationship with client contacts through effective communication and efficient, high-quality execution of client work
• Support identifying and building continuous relationships with clients with personal lines focus or interest
• Willingly and energetically become involved across a variety of work to ensure that a broad skill set (technical, management and client) is maintained and developed
• Interface with colleagues from other specialisms, practices and regions on assignments that reflect a client’s broader business challenges and needs
• Contribute to the development of the company’s intellectual capital including the plans for taking this to market
• Develop and present proposals to potential clients, demonstrating the commercial  value of our offerings
• Build relationships internally and collaborate effectively on cross-functional teams
• Opportunity to serve as line manager or mentor to more junior associates

The Requirements

• Strong and broad experience of product, pricing and underwriting, and of interactions with adjacent functions, in a UK general insurance firm with a deep expertise in at least one of UK Private Motor or Household Personal Lines insurance across multiple distribution types
• An understanding of customer journeys, conduct risk and how this affects the overall proposition and particularly the product, pricing, and underwriting elements
• A strong understanding of policy wordings, underwriting rules and actions
• Awareness of the key areas of claims operations, and associated supplier relationships
• Awareness of capital management, and reserving and how they impact pricing and portfolio management
• Experience of financial planning, forecasting, IT system and other investment and prioritisation
• A commercial mindset and “finisher” attitude, focussed on tangible outcomes
• An advocate for the development of analytical approaches and the adoption of new techniques, including data science, machine learning and AI with a particular focus on combining these with subject matter and underwriting expertise
• Strong interpersonal and team skills
• Excellent project management skills
• The ability to see the “big picture”, engaging and leveraging the resources of adjacent specialisms to address clients’ business challenges
• Occasional domestic travel required

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com